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Thursday, January 16, 2014

Introductions

Your wardrobe is an investment that tells your story. You depend on it to convey purpose, assist in your professional endeavors, catch the eye of that special someone, and above all maintain its value. That's where I come in. My name is Brian Harrell, and I am the General Manager of Shores Fine Dry Cleaning. I work with the hope that each of our clients enjoys their cleaning experience and feels confident that their apparel is in the best hands possible. Shores Fine Dry Cleaning has been built on these two premises – one, to deliver superior service and two, to ensure the customer’s complete satisfaction.

In 1995 I graduated from Wake Forest University with a degree in Health & Sports Science. So the obvious career path was to become a Master Drycleaner and Wedding Gown Specialist.....right? Without reluctance I accepted the role of manager trainee at Shores some 17 years ago after a short stint teaching high school science. At that time I had no idea of the people I would meet, the friends I would make, or that I would develop a fascination with customer service because of that opportunity. I guess, you could say, I found my calling. My career as an operator of dry cleaning plants has required me to wear many hats: manager, marketer, janitor, researcher, therapist, salesman, writer, mechanic, and strategist. As a result I have the ability to navigate complex challenges and balance multiple projects at once. Actual experience has taught me there are lots of big ideas out there (including my own) but execution is what matters most. My style is simple: lead by example, work harder, execute, be creative, spend more time on solutions than problems, and make our customers smile!

Check back here regularly to get to know more of our staff and for helpful information. And if you have a cleaning dilemma, reach out and see what Shores can do for you.

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